RETURN/ REFUND POLICY
Our goal is to make sure you are completely satisfied with the items you order and your experience with alabasterbox.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
* Please note, that all items must have their original tags attached and be unworn and unwashed.
Items must be returned within 14 days from the day you've received your order, transit times are not included within this time
- Item must be unworn ,unused & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you
- Items covered in animal/human hair will not be accepted
- All items are thoroughly inspected before any action is taken
- Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet
- We will aim to action refunds within 5 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.